This is the age of mobile applications, or apps, which seem to be taking over numerous services previously offered by humans. However, most of these apps still need to be used alongside human services, and there are good reasons for this. For example, here are three good reasons real-estate apps haven't completely replaced human real-estate agents.
They Can't Give Advice When Things Get Messy
Machine learning hasn't progressed to the point where machines can give pieces of advice. In most cases, machines (and that's exactly what your app and device represent) only act in predesigned ways. They are programmed to give X results depending on Y input or to provide a platform for communication. For example, an app may be programmed to alert you when other potential buyers make counteroffers.
However, life isn't always as these applications would have you to believe. There may be hitches and glitches along the way, and that is where human ingenuity really outshines technology. For example, the real-estate apps may not help you much when you start hearing rumors of an upcoming factory in the neighborhood. A seasoned real-estate agent can advise you on the potential impacts of the rumor on property prices in the area, especially if the rumor turns out to be true.
They Can't Take Feelings into Consideration
A typical real-estate app deals with facts and figures, but sometimes you need more than that to navigate a real-estate transaction. Reading people's faces, picking up nonverbal cues, or sensing their feelings can be very handy during the negotiations. For example, experienced agents can "sense" when a seller is about to cave in and accept an offer even if they haven't said so verbally. An agent can also feel when the seller is anxious to dispose of their property as soon as possible. Those are things that an app can't fathom.
They Can't Explain Things
Lastly, your favorite real-estate app may not be able to explain things to you and break them down into everyday lingo. Assume you have never transacted a property purchase in your life. Don't you think you are going to meet with a lot of industry jargon and processes that you can't understand? Sure, you can turn to Google each time you don't understand something, but that wouldn't be really as effective as explanations from an industry expert. A real person can explain these things better and put them into context with your particular situation.
This isn't to say that real-estate apps are useless; they do have their place in the industry. However, they work best when used alongside the input of real people. Real agents (as opposed to virtual agents) still have their place when it comes to property transactions.